Everything about your digital stay

How do I get a new/additional key card?

You can create a replacement or additional key yourself at the machine in the lobb, for which you will need your reservation number.

Where can I get new consumables (towels, toilet paper)?

During your weekly cleaning, your consumables will be replenished, alternatively you can get them at the reception on the ground floor.

Can I have a parcel delivered?

You are welcome to have packages delivered to the hotel, please pick them up at the reception. Alternatively, DHL Packstation 108 is located at Stuttgarter Str. 33, 86154 Augsburg (approx. 2km away).

Where can I get groceries for my Kitchenette?

You will find a Kaufland supermarket at Biberbachstr. 10, 86154 Augsburg, approx. 2.6 km away.

Do you also offer food and drinks in the hotel?

The bar of the Select Hotel is also at your disposal, where you can get drinks as well as various pizzas and tarte flambée. In addition, there is a Grab & Go fridge in the lobby, from which you can also purchase drinks and microwaveable dishes.

Can I get replacement coffee pods at the hotel?

These can be purchased at reception.

When will my room be cleaned?

We clean your room after 7 days for long-term stays, and every seven days after that. If you would like special cleaning days, please let us know via the web app.

How do I reach someone from the staff?

We are happy to assist you at the reception of the Select Hotel 24 hours a day.

What do I do with my rubbish?

You can dispose of the rubbish yourself. There is a large rubbish bin outside in front of the hotel in the car park.

When do I have to check out?

You can use your apartment until 12:00 noon on the day of departure. After that, your key card will be automatically deactivated.

How can I pay my bill?

You can view and pay your bill at Straiv at any time. You can also use the pad in the lobby for payment.

Can I take my dog with me?

Dogs are always welcome. Please note that only one dog is allowed per room. The cost is 15 euros per dog per week or part thereof. Companion dogs are free of charge.

How do I get to the centre of Augsburg by public transport?

In our street you will find the bus stop of line 59. You can take the bus to the stop Oberhausen P&R Nord, from there you can take the tram line 4 to the centre of Augsburg. Please note the departure times of the buses.

Are you stuck?

We are available to you at any time by e-mail or by phone at +49 821 89999830.


+49 821 89999830